Warranty & Returns

Returns Policy

A customer may return a purchase under the following conditions, unless otherwise specified – i) a product is defective on arrival, ii) a product or an accompanying item stops functioning within the warranty period that can be attributed to any manufacturing error, iii) you are not fully satisfied with a product or you had a change of mind.

In any case, the customer should contact our customer support, submit the return form, and follow the procedure advised by the customer support agent. Once we receive your returns request, we’ll do our best to help you.

For bulk orders (quantity of 10 units or more of a product) or orders for customized products, you may only request for a return for defective items, there is no 7- day returns policy for such products without manufacturing defects.

Manufacturer’s Warranty

Beaverpad Canada offers customers with various types of warranties as provided by our manufacturers.

All purchases at Beaverpad.ca, unless otherwise specified, are covered by various ranges of manufacturer's limited warranty that includes free parts replacements and repair services as applicable. The warranty periods are specified on each product page under the 'Warranty & Returns' section.

Warranty protects our customers only from manufacturing defects; no artificial damage is covered by the manufacturer's warranty.

If a purchased product, or any accompanying items or accessories stop working properly within the 1-year manufacturing warranty period, please contact our customer service immediately and follow the instructions provided by our customer service agent.

All shipping costs during the repair and return are to be covered by the customer but the customer will not incur any additional or hidden charges for repair services, or replacement of parts.

Defective on Arrival

We sell our products with utmost confidence and test every product for fitness before dispatching it. However, if a customer still finds any products purchased at BeaverPad.ca to be defective upon arrival due to a manufacturing error, they may be entitled to a refund or replacement.

If you find an item to be defective upon arrival, please contact our customer support immediately to report your problems in details, complete the returns form and return the item to the location provided by our customer support agent. You must also be prepared to provide evidence if asked to support your claims about the product, such as videos, photographs, and written descriptions of the defects. Failure to provide evidence may result in delay or decline of your returns request.

Once we receive your return our technical team will examine the returned item and if our findings match with your report of defects, you will be entitled to a full refund or a replacement and compensation for any shipping costs incurred by you.

7-Day Return Policy

If you had a change of mind about a product or you are not fully satisfied, you have 7 days to return the product from the day you receive the product and ask for a refund or exchange. 

To return an item, please submit a return form with details, contact our customer support and return the item to the address provided. Once we receive your returned item, we will review it and issue your refund.

For a full refund, you must return the item unused in its original packaging along with all the accessories. If an item has significantly noticeable signs of usage or damage and can no longer be listed as a ‘new’ item, your refund may be subject to a restocking fee or be declined. Damage or significant sign of usage to any accompanying accessories such as charging cables, manuals, etc. will also cause your returned item to be identified as 'used'.

Our refund policies are as follows:

Item unopened, unused – Full Refund

Item opened, unused or lightly used – Full Refund

Item opened, noticeably used –  minimum 10% restocking fee

Refunds will be offered based on the base sale prices of the items plus any taxes paid at the time of the original purchase. Any fees paid for shipping and handling during the original order is not refundable.

The cost of return shipment is to be covered by the customer.

Discount Coupons

Discount coupons or codes used during the payment of an order are not refunded. If you return an item that was paid partially or in full with a discount coupon or code, you will only be refunded for the amount that was paid in real money using methods such as credit or debit cards, PayPal account balance, cash or cheque, and any amount paid with a discount coupon or code will not be refunded.

Package lost by the postal services

When you order using any of the trackable shipping options we will provide full support in recovering your package in cases of your package being lost by the postal services. However, if you choose one of our non-trackable shipping options, your package is not traceable, and BeaverPad Canada bears no responsibility for your order being damaged or lost by the courier company during delivery.

Order Cancellation

If you have placed an order by mistake or changed your mind about a product and would like to cancel your order, please contact us immediately. If your order has not already been shipped, we’ll cancel your order and offer you full refund.

Even though our maximum order processing time is 48 hours (2 business days), many orders are often processed and shipped within few hours of the order placement. Therefore, it is important for you to contact us with your cancellation request as soon as you decide.

If your order has already been shipped, please complete the return form and return the package, and we’ll issue your refund in full. Refund will be offered on the basis of the price of the product plus any taxes paid at the time of purchase. Your refund may be subject to any transaction fees that we had to incur by the financial institute during the time of your original purchase.

For any questions or assistance related to Warranty & Returns, please feel free to contact us.