BeaverPad Canada - Warranty and Returns Policy

1 Year Manufacturer's Warranty

Beaverpad Canada offers customers with various types of warranties as provided by our manufacturers.

All purchases at Beaverpad.ca, unless otherwise specified, are covered by various ranges of manufacturer's limited warranty that includes free parts replacements and repair services as applicable. The warranty periods are specified on each product page under the 'Warranty & Returns' section.

Warranty protects our customers only from manufacturing defects; no artificial damage is covered by the manufacturer's warranty.

If a purchased product, or any accompanying items or accessories stop working properly within the 1-year manufacturing warranty period, please contact our customer service immediately and follow the instructions provided by our customer service agent.

All shipping costs during the repair and return are to be covered by the customer but the customer will not incur any additional or hidden charges for repair services, or replacement of parts.

We sell our products with utmost confidence and test every product for fitness before dispatching it. However, if a customer still finds any products purchased at BeaverPad.ca to be defective upon arrival due to a manufacturing error, they may be entitled to a refund or replacement.

If you find an item to be defective upon arrival, please contact our customer support immediately to report your problems in details, complete the returns form and return the item to the location provided by our customer support agent. You must also be prepared to provide evidence if asked to support your claims about the product, such as videos, photographs, and written descriptions of the defects. Failure to provide evidence may result in delay or decline of your returns request.

Once we receive your return our technical team will examine the returned item and if our findings match with your report of defects, you will be entitled to a full refund or a replacement and compensation for any shipping costs incurred by you.

If you had a change of mind about a product or you are not fully satisfied, you have 7 days to return the product from the day you receive the product and ask for a refund or exchange.

To return an item, please submit a return form with details, contact our customer support and return the item to the address provided. Once we receive your returned item, we will review it and issue your refund.

For a full refund, you must return the item unused in its original packaging along with all the accessories. If an item has significantly noticeable signs of usage or damage and can no longer be listed as a ‘new’ item, your refund may be subject to a restocking fee or be declined.

Our refund policies are as follows:

Item unopened, unused – Full Refund

Item opened, unused or lightly used – Full Refund

Item opened, noticeably used – 10% to 50% restocking fee

Refunds will be offered based on the sale price of the item including any taxes paid at the time of original purchase.