Returns Policy

A customer may return a purchase under the following conditions –

i) a product is defective on arrival,

ii) a product stops functioning within the warranty period because of any manufacturing error,

iii) you had a change of mind or you are not fully satisfied with a product.

In any case, the customer should submit the return form, contact our customer support and follow the procedure advised by the customer support agent. Once we receive your returns request, we’ll do our best to help you.

Manufacturer’s Warranty

The BeaverPad EP850 is covered with a 6-months' manufacturer's limited warranty that includes free parts replacements and repair services or a full replacement as applicable. The customer will not be charged for repair services or any parts replaced but the shipping cost is to be covered by the customer.

Warranty protects our customers only from manufacturing defects; no artificial damage is covered by the manufacturer's warranty.

For more details, please visit - https://beaverpad.ca/warranty-returns

Defective on Arrival

We sell our products with utmost confidence and test every product for fitness before dispatching it. However, if a customer still finds any products purchased at BeaverPad.ca to be defective upon arrival due to a manufacturing error, they may be entitled to a refund or replacement.

If you find an item to be defective upon arrival, please contact our customer support immediately to report your problems in details, complete the returns form and return the item to the location provided by our customer support agent. You must also be prepared to provide evidence if asked to support your claims about the product, such as videos, photographs, and written descriptions of the defects. Failure to provide evidence may result in delay or decline of your returns request.

Once we receive your return our technical team will examine the returned item and if our findings match with your report of defects, you will be entitled to a full refund or a replacement and compensation for any shipping costs incurred by you.

7-Days return policy

If you had a change of mind about a product or you are not fully satisfied, you have 7 days to return the product and ask for a refund or exchange.

To return an item, please submit a return form with details, contact our customer support and return the item to the address provided. Once we receive your returned item, we will review it and issue your refund.

For a full refund, you must return the item unused in its original packaging along with all the accessories. If an item has significantly noticeable signs of usage or damage and can no longer be listed as a ‘new’ item, your refund may be subject to a restocking fee or be declined.

Our refund policies are as follows:

Item unopened, unused – Full Refund

Item opened, unused or lightly used – Full Refund

Item opened, noticeably used – Minimum10% restocking fee

Refunds will be offered based on the sale price of the item including any taxes paid at the time of original purchase. The cost of return shipment is to be covered by the customer.

Package lost by the postal services

When you order using any of the trackable shipping options we will provide you with an insurance coverage without any additional cost to you. In cases of your goods being lost by the postal service company or arriving in a damaged condition you will be able to claim for your lost or damaged goods by contacting us. Please contact us if your item is damaged during arrival or lost by the courier company. However, if you choose one of our non-trackable shipping options, there is no insurance coverage for your goods, and BeaverPad Canada bears no responsibility for your order being damaged or lost by the courier company during delivery.

Order Cancellation

If you have placed an order by mistake or changed your mind about a product and would like to cancel your order, please contact us immediately. If your order has not already been shipped, we’ll cancel your order and offer you full refund.

Even though our maximum order processing time is 48 hours (2 business days), many orders are often processed and shipped within few hours of order placement. Therefore, it is important for you to contact us with your cancellation request as soon as you decide.

If your order has already been shipped, please complete the return form and return the package, and we’ll issue your refund in full. Refund will be offered on the basis of the price of the product plus any taxes paid at the time of purchase. Your refund may be subject to any transaction fees that we had to incur by the financial institute during the time of your original purchase.

For any questions or assistance related to Warranty & Returns, please feel free to contact us.

Product Disclaimer